We often know what is right in some part of our hearts. But we fail to do it. We often need to be reminded of what is already in our hearts more than we need to be taught something new.
This is true of those that you work with. We all need grace and compassion. We often know what to do but we lose focus. If we're re-instructed to do something, it can be insulting. Often all we need is a gentle reminder to regain focus.
And for ourselves, sometimes we simply need to come back to that which we already know instead of learning more. We already know it, sometimes we just need to be reminded.