This Week's Gold is a hand-picked (by me!) round-up of the week's great stuff from around the Internet. Every Saturday. Every thing relevant to creating your all-around healthy business and life. Follow the blog via Feedly to ensure you don't miss a week of gold.
This week's gold:
- Speed of Resolution Over Speed of Response is Key to Social Media Success by Danny Brown hammers out the value of resolving customer issues quickly over offering a timely, yet pat response. I feel personally cared for as a customer when I receive attentive resolution vs. an automated response so I really like how Danny emphasized this.
- Leadership is a choice. Thomas Koulopoulos poignantly demonstrates this in The Most Important Thing to Know About Leadership as he shares an account of the brave leadership of a young boy during the tragedy at Peshawar military school.
- I've been working on an article about why you should have a dog if you have a business. Katy Svehaug beat me to some great points with her post, Perks of Working with Pets.
- I just love What Happens When You Live For Your Retirement by Michelle Ward. This ethos drives me.