The Quickest Way To Disgruntle A New Hire

I quit after one day. I’m not proud of it. But I also don’t regret it.

Original photo by Joses Tirtabudi.

Original photo by Joses Tirtabudi.

I interviewed at a bakery three years ago (not the same one from this post). I brought my portfolio of cakes and my ethos about baking (real ingredients, nothing artificial) to the interview and I left excited. The general manager liked my portfolio, seemed positive overall and sold the position like a dream. He asserted that the bakery made everything from scratch, including the frosting. Since I’d have a month of transition out of my previous job into this one, he affirmed he would schedule my bakery hours around my other job. I started on a Saturday morning, training with the girl that I was replacing. I worked about 6 hours that day. Every minute I spent there further revealed the lies I believed in the interview.

Almost all of their bread products were purchased from suppliers frozen, they simply proofed and baked them. Five gallon plastic buckets of icing were purchased from suppliers, not made from scratch, and contained a host of artificial ingredients. When making whipped cream, the girl training me said that we were supposed to use the artificial whipped product, but that she would sometimes cheat and whip cream instead, if there was any. I was obviously disillusioned and realized I wasn’t going to learn much about scratch baking.

Then I got my schedule. They scheduled me to work right in the middle of the time I was supposed to work at my other job. I went home upset. I thought about it and then I quit. I told a decent amount of people about what happened because they knew I was starting there. Much like how you set expectations with customers, you set them with interviewees as well. I wouldn’t have faulted this bakery if the manager would have been upfront about the fact that they don’t make everything from scratch or that they couldn’t accommodate my schedule for a month.

You don’t have to make everything from scratch. But you do need to be truthful about what your place actually does. If you misrepresent a job to an interviewee, it’s at least going to leave a bad taste in their mouth when they start the job. They may not quit, but it certainly will not serve your brand well to seed distrust.

Misrepresenting a position is the quickest way to disgruntle a new hire.

Every new hire is going to bring their own expectations to the job. You seek to clarify expectations with customers to ensure they are not disappointed.  Apply the same care to interviewees and it will reduce the chance of immediate disgruntle. And simultaneously increase the probability of employee satisfaction, positive word-of-mouth and an overall positive culture.

Good breeds good.